Congestion at Chittagong Seaport: Causes and Consequences. A case study in Malaysia

Purpose of the study: This study aims to examine causes seaport congestion at Chittagong seaport. Seaports are vital instruments international trade and a key economic growth any country. Seaport is significant issue faced by most Shipping lines carry cargo from one another; port has detrimental effect on economy Methodology: used survey-based data collected design through convenience sampling employees. The were analysed with SmartPLS 3.2.1. Main Findings: results importance-performance matrix analysis (IPMA) reveals that three important factors causing information technology, equipment, time. Research implications: findings advocate authorities need improve technology use as well equipment utilised for handling cargo. However, issues can only be resolved taking holistic approach involving all stakeholders efficiency bringing novelty Current work was but supported arguments labour, customs significantly contributing congestion. impact infrastructure insignificant perceived respondents.